Hospitals are universally recognised as hotbeds of conflict. Bickering staff jeopardise patient care by reducing their own capacity for collaboration and their professional effectiveness. Stress generated by conflict shows itself in sickness absence, high staff turnover and low morale. Conflict resolution is crucial to improved standards and doctors are at the heart of this.
In any healthcare setting, a doctor may spend 45% of his or her day in conflict or potential conflict. The doctor-patient relationship may be good but there are other important relationships where communication skills are vital if conflict is to be avoided. (more…)
The Difficult Conversations Gym 